Woodstream Heart Health Coaching (“we”, “our”, or “us”) is committed to protecting the privacy and confidentiality of personal information in accordance with applicable privacy laws in British Columbia, including the Personal Information Protection Act (PIPA).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services or visit our website. Last update: March 2026.
Who we are
Our website address is: http://wildwoodcoaching.simplegradebook.ca.
If you have any questions about this privacy statement or how your personal information is handled, please contact madelene@woodstreamhealthcoach.com
What Is Personal Information
“Personal Information” means any information that can identify an individual. This includes personal health information.
What Personal Information We Collect
We collect only the information necessary to provide our services. This may include:
- Name, address, phone number, and email
- Emergency contact and physician information
- Health history and other personal health information
- Appointment history and session notes
- Billing and insurance information
When you click “Book an Appointment,” you are redirected to our secure Canadian clinic management system provided by Jane Software Inc., where your information is collected and stored. See Jane Software Inc. Privacy Notice at https://jane.app/legal/privacy-notice
We do not use cookies or tracking technologies on our website.
Consent
By providing your personal information and using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions; however, doing so may impact our ability to provide services.
Why We Collect Your Personal Information
We collect and use your personal information only for purposes that are reasonable and necessary, including:
- Scheduling and managing appointments
- Delivering health coaching and telehealth services
- Maintaining client records and health charts
- Processing payments and insurance claims
- Communicating with you about your care/action plan
We limit collection to only what is necessary for these purposes.
How Your Information is Stored and Protected
We take reasonable administrative, technical, and physical safeguards to protect your personal information, including:
- Secure electronic record systems
- Password-protected devices and accounts
- Use of trusted third-party service providers
Your information is stored using Jane Software Inc., which employs industry-standard security measures. Jane Software Inc. stores data within Canada and is compliant with Canada’s federal privacy law PIPEDA.
Sharing Your Personal Information
We do not sell or rent your personal information. We may share your information only in the following circumstances:
- With service providers (such as Jane Software Inc.) to deliver our services,
- When required or permitted by law,
- If there is a risk of serious harm to you or others,
- With your consent.
All health coaching sessions and personal information are kept strictly confidential, except as noted above.
Retention of Personal Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal and professional obligations. When no longer required, your information is securely deleted or destroyed.
Your Rights
You have the right to:
- Request access to your personal information
- Request corrections to inaccurate or incomplete information
- Withdraw consent (subject to limitations)
- To make a request, please contact madelene@woodstreamhealthcoach.com
Questions, Concerns or Complaints
If you have questions or concerns about how your personal information is handled, please contact madelene@woodstreamhealthcoach.com
If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia (https://www.oipc.bc.ca/) for further assistance.